Privacy Policy

Introduction

At The BJCC, we are committed to protecting your privacy and ensuring your personal information is handled respectfully and carefully. This privacy policy outlines our practices regarding collecting, using and protecting your personal information. By using our services, you agree to the terms of this policy.

Policy Privacy Contents:

Information We Collect
How We Use Your Information
Information Sharing and Disclosure
Cookies and Similar Technologies
Third-Party Services
Your Rights
Children’s Rights
Data Retention and Security
Changes to Privacy Policy
Contact Us

1. Information We Collect

We may collect and process the following types of personal information:

Personal Identifiers: Name, email address, postal address, telephone number, and other similar contact information
User Credentials: Username, password, password hints, and similar security information used to create an account and authenticate users of the Services
Demographic Data: Age, date of birth, gender, location, country, and language preference
Payment Data: Credit card or other payment information and billing address
Location Data: IP addresses received from your device
Device Data: IP address, device type, mobile carrier, operating system, other software installed on the device, error reports, browser type, and standard server log information including Internet service provider, referring/exit pages, time/date stamps, usage and performance data
Internet or Other Electronic Network Activity Information: Programs and features you access, emails you open, content you engage with, the timing, frequency, and duration of your interactions through the Services, information collected through cookies, web beacons, local shared objects, and other technologies
Commercial Information: Products or services purchased, obtained, considered, or other purchasing or consuming histories
Biometric Information: When you elect to use certain automated features at our facilities, we collect this information pursuant to your consent where required by law and may provide additional notice about relevant data handling practices
Interest and Preference Information: Your preferred genres, performers and communications preferences
Third-Party Integrations and Social Media Data: From third-party services such as social media platforms when you connect your use of the Services through such platforms
Communications: Correspondence and other information that you send to us, comments and other information posted in our interactive online forums
Other Third-Party Data: Consisting of the categories above, collected from third-party sources outside of the Services, such as data from our affiliates, partners, vendors, data brokers, and/or public sources
Additional Information: As otherwise described to you at the point of collection or pursuant to your consent

2. How We Use Your Information

We use your personal information for the following purposes:

Operate Our Business

We collect and use your data to operate our business and enhance our services in the following ways:

Account Management: Create and maintain accounts and process your registration with our Services
Transaction Fulfillment: Fulfill your requested transactions
Personalization: Customize and personalize your experience with the Services
Location-Based Services: Deliver services based on your location and comply with territorial restrictions
Fan Analysis: Conduct analysis on fan behavior to better understand how you use the Services, allowing us to offer relevant content and improve the Services
Service Maintenance: Maintain and administer the Services, perform business analyses, and for other internal purposes to improve the quality of our business, Services and other offerings
Problem Resolution: Diagnose and fix issues with the Services and provide customer support
Interactive Content: Publish stories, comments, photos, and other information posted in our interactive online features
Employment Processing: Process employment applications and inquiries
Interactive Features: Operate interactive features you may choose to engage with, including referral programs for season tickets and sending your referrals a one-time email invitation to visit the site

Communicate With You

We collect and use your data to communicate with you and provide:

Direct Responses: Responses to your direct requests or inquiries
Requested Information: Products, newsletters, services, events, and information that you request or that we believe may interest you, based on your subscriptions, alerts and preferences
Account and Service Information: Information about your account, your use of the Services and other transactions you request

Marketing and Advertising

We collect and use your data for marketing or advertising purposes, on behalf of ourselves, our partners and other parties to provide you with the following:

Promotional Content: Promotional materials, advertisements, or special offers related to products, tickets, services, programs, events, promotions, sweepstakes, or contests. These may be provided by us, our marketing partners, their affiliates, subsidiaries, or other third parties with whom we have relationships. The promotional messages and ads you see may be tailored based on data we collect, such as demographic information, location, usage patterns, interests, and preferences. This is referred to as “interest-based advertising.”
Research and Analysis: Internal and market research to identify usage trends and assess the effectiveness of our marketing and advertising campaigns

Security and Legal Compliance

We collect and use your data for security, legal, regulatory, compliance, and enforcement purposes, specifically to:

Ensure Safety and Security: Protect the safety and security of our fans and Services
Prevent and Detect Misconduct: Detect and prevent abuse, fraud or other unlawful activities
Resolve Disputes: Address and resolve disputes effectively
Meet Legal Obligations: Comply with legal and regulatory requirements
Enforce Agreements: Enforce our agreements, including the Terms of Use and our policies

3. Information Sharing and Disclosure

We do not sell, trade or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:

Service Providers: We may share your data with service providers who perform functions on our behalf, such as hosting the Services, fulfilling orders, managing databases, performing analyses, processing payments, providing customer service, or sending communications. We may also share information with third-party platforms, like social networking sites for tailored communications. These service providers are authorized to use your information only as necessary to provide their services to us.

Select Business Partners: We may share your information with select business partners to offer you special promotions, offers or materials of interest. For example, you may have the option to share information with third-party partners when entering contests or receiving marketing offers. We take steps to ensure our partners protect your information, but we are not responsible for their privacy practices.
Third-Party Ad Serving and Measurement: We may use third parties for ad serving and traffic measurement, such as Google Analytics. These parties may use cookies, web beacons or similar technologies to collect information about your online activities across different sites. This data helps us with traffic analysis, research and analytics.
Business Transfers: In the event of a sale, transfer of assets, merger or similar business transaction, or in the unlikely event of bankruptcy or business reorganization, your information may be transferred as part of the transaction.
Administrative or Legal Process: We may disclose your information to protect the rights, safety and security of our organization, affiliates, business partners, and users; enforce our Terms of Use; respond to legal requests or claims; prevent fraud; and comply with law enforcement or legal processes.
Interactive Features: When you post information to user profiles or public areas of our Services (e.g., chat rooms, forums, blogs), it becomes publicly accessible. Exercise caution when using these features, as we cannot control how others may use this information.
With Your Consent: We may share your data for other purposes as disclosed at the time of collection, when you provide consent or as directed by you.
Aggregate Information: We may share aggregated, pseudonymized or anonymized data, such as demographic or usage statistics with third parties.

4. Cookies and Similar Technologies

We use cookies and similar technologies (collectively, “Tracking Technologies”) to provide the Services and collect data. Third parties may also use Tracking Technologies when you use the Services; for example, if a third party operates the Services or if the Services contain content or advertisements delivered by third parties such as our marketing partners and affiliates. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. These Tracking Technologies include:

Cookies: Small text files unique to your device or browser. They can be session-based (lasting only while your browser is open) or persistent (lasting until deletion or expiration). They identify your browser to the Services whenever your device is used to visit the Services.
Locally Shared Objects (LSOs): Commonly called “Flash Cookies,” LSOs are similar to standard cookies but can be larger and are downloaded by the Adobe Flash media player. Controlling LSOs may require additional steps beyond changing your browser settings, such as using Adobe’s Setting Manager page.
Web Beacons: Also known as “pixel tags” or “clear GIFs,” these small pieces of code are placed on a Service to collect data about users visiting a webpage, such as the existence of cookies, the time and date a page is viewed and a description of the page.
Software Development Kits (SDKs): Bits of code used by mobile app developers to enable or enhance features of a mobile app, such as displaying advertisements, collecting data and performing analytics.

We use Tracking Technologies for the following purposes:

Sign-In/Authentication: To store your sign-in information, remember your preferences and provide a tailored experience without requiring you to sign in on each page or each visit
Fraud Detection: To detect and prevent abuse of the Services, including unauthorized access attempts
Usage and Performance Data: To gather data about the Services’ usage and performance, including counting unique visitors, gathering demographic information and analyzing trends
Ad Tracking: To track how many users have seen or clicked on an advertisement, determine which ad campaigns are effective and limit the number of times the same ad is shown to a user
Interest-Based Advertising: To collect information about your interests and deliver advertising relevant to those interests
Tailored Services: To collect information about how you use the Services and tailor your experience based on your interests

In some cases, we may work with third parties (such as third-party operators of the Services) to synchronize our unique, anonymous identifiers (such as those associated with Tracking Technologies) with the third party’s identifiers. This enables us to better achieve the purposes described above.

Managing Tracking Technologies

By using the Services, you consent to our use of cookies and similar technologies. You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies and similar technologies, you may not be able to use certain online products, services or features on the Services.

We may use LSOs to store content information and preferences. We may partner with third parties to provide certain features on our Services or to display advertising based on your web browsing activity, and these third parties may also use LSOs to collect and store information. Various browsers may offer management tools for removing HTML5 LSOs.

We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone and provide enhanced services to you. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We will link the information we store within the analytics software to personally identifiable information you submit within the mobile application to provide enhanced services to you, such as special offers and a tailored fan experience.

You may opt out of interest-based advertising from companies that participate in the Digital Advertising Alliance or Network Advertising Initiative by visiting those organizations’ websites.

5. Third-Party Services

The services may contain links to other websites or online services that are operated and maintained by third parties and that are not under the control of or maintained by us. Such links do not constitute an endorsement by us of those other websites, the content displayed therein, or the persons or entities associated therewith. This Privacy Policy does not apply to this third-party content. We encourage you to review the privacy policies of these third-party websites or services.

We work with certain third-party social media providers to offer you their social networking services through our Services. For example, you can use third-party social networking services, including but not limited to Facebook, Instagram, and Twitter, to share information about your experience on our Services with your friends and social media followers. Our Sites may include social media features, such as the Facebook Like button, Widgets, Share button, or interactive mini-programs. These social networking services may be able to collect information about you, including your activity on our Services. These third-party social networking services also may notify your friends, both on our Services and on the social networking services themselves, that you are a user of our Services or about your use of our Services, in accordance with applicable law and their privacy policies. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including information about your contacts on those social networking services.

You also may be able to link an account from a social networking service to an account through our Services. This may allow you to use your credentials from the other site or service to sign in to certain features on our Services. If you link your account to a third-party site or service, we may collect information from those third-party accounts, and any information that we collect will be governed by this Privacy Policy.

SMS/Mobile

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.
Opt-Out: You can opt out of receiving promotional communications from us at any time.

7. Children’s Rights

The Services do not knowingly collect, use, or disclose personal information from children under the age of 13, except as permitted by the Children’s Online Privacy Protection Act (“COPPA”). If we are made aware that we have collected personal information from a child under 13 years old in a manner that is inconsistent with COPPA, we will delete this information as soon as possible.

8. Data Retention and Security

We implement robust security measures to protect your information from loss, misuse, and unauthorized access. Your data is stored on secure systems with restricted access and maintained in controlled environments. We use industry-standard security protocols for processing payments and require our vendors to do the same. However, no data transmission or storage can be guaranteed 100% secure. While we strive to safeguard your information, we cannot guarantee its complete security and are not responsible for any theft, destruction or inadvertent disclosure.

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal obligations, resolving disputes, enforcing agreements, and the duration of your use of our Services. This retention period is influenced by factors such as applicable statutes of limitations and legal requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Significant changes will be posted on this page with the date of the last revision. By continuing to use our services after changes are made, you accept the updated Privacy Policy. At our discretion, we may also notify you by email at the address specified in your account. We encourage you to periodically review this page for the latest information on our privacy practices.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us by email or regular mail:

2100 Richard Arrington Jr Blvd N,

Birmingham, AL 35203

Email: social.media@bjcc.org

This privacy policy covers key aspects such as data collection, use, sharing, security, user rights, and policy updates, ensuring transparency and user trust.