Know Before You Go

We are glad you are coming to an event at the BJCC!  Here are some helpful hints to enhance your experience. 

  Traffic Advisory:  

Please be advised of lane closures and road construction in the area and allow extra time to arrive for your event.
Visit: for detailed information or use the app algotraffic.  

Be sure to check the event date and time stated 
on your event ticket. 
We recommend arriving at the complex 90 minutes before your scheduled event time.
For consumer shows, please check show hours listed on our website.  Shows will open and close accordingly.  
Doors are schedled to open one hour before event time stated on your ticket but are subject to change without notice.
Mobile Tickets:
Have your Tickets ready using the Ticketmaster Mobile app.  More information here
Security Information:
All patrons entering the doors at the BJCC during an event are subject to screening, which varies from event-to-event. Screenings range from visual inspection and bag search to screenings by a metal detector and/or a pat-down search conducted by security personnel. The purpose of the inspection is to detect prohibited items.  To help everyone have a positive experience when coming to an event, we ask that you do the following: 
•    Bring only essential items needed for the event you are attending. 
•    Bags/purses/backpacks no larger than 14" x 14" x 6".
•    Umbrellas are welcome.  Small sizes are preferred.
•    Leave all weapons at home. Weapons may include firearms, pocket knives, pepper spray, and wallet chains.
Please take a moment to review our updated security policy  which includes items that are prohibited at all BJCC events. 
Parking Information: 
     Concert Hall/Theatre: Suggestions for a Concert Hall event would be P15, P4, P13 and P7. 
     Legacy Arena: Suggestions for Legacy Arena parking would be P13, P15,P14, P4 and P7. 
     Meeting Rooms:  Suggestions for Meeting Rooms would be P4, P7 and P5. Lots are indicated on the parking  
map here 
     Conventions:  Suggestions for conventions would be P4, P7 and P5. Lots are indicated on the parking map here  
     Consumer Shows:  Suggestions for consumer shows would be P4, P7, P15, P13 and P5. Lots are indicated
     on the parking 
map here  
     Birmingham Children's Theatre:  Suggestions for a Concert Hall event would be P15, P4, P13 and P7. 
Have a Premier Parking Pass?  Click Here       
Places To Eat:
Be sure to visit Uptown Entertainment District while you are on campus. We have seven restaruants and a coffee shop just a walk away from The Westin, The Sheraton, The BJCC and Legacy Arena! Click here for details regarding Eugene's Hot Chicken,  The Southern Kitchen & Bar, Your Pie, Cantina Laredo, Mughots Grill & Bar, Todd English P.U.B. Texas de Brazil & Octane Coffee Bar   

ADA and Accessibility: 
Our complex is ADA Compliant.  Please visit BJCC Accessibility Accommodations for more detailed information. 

Wheelchair Accessible Parking:
ADA parking is available on all parking lots of the BJCC on a  first-come, first-serve basis.  The BJCC parking map (click here) indicates lots closest to the venue.  Drop off points are 11th Avenue North by the Concert Hall & 19th Street North by the Central Ticket Office. ADA ramps are located throughout the complex from all directions.      

Will Call Tickets: 
Picking up tickets from Will Call?  Remember to bring photo ID and the card used to purchase your tickets. A Ticketmaster confirmation number is great to have but not necessary.  Our friendly Box Office staff will be eager to assist you. Ticketmaster will call can be picked up from any window at the Concert Hall or Legacy Arena. The BJCC Box Office or Will Call will open two (2) hours before show time stated on the event ticket. 

Have Arena Club passes?  Click Here
Have General Admission Tickets for Legacy Arena?  Click Here
ADA Seating & Entrance Information: 
Legacy Arena Wheelchair Accessible Platform Seating: For ADA seats located on the platform (7L, 8L, 9L & 10L Rows 1 & 2), please enter through the Arena Club. The entrance to the Arena Club is located in the piazza at the center of the complex. ADA ramps are located throughout the complex from all directions. 
Legacy Arena Wheelchair Accessible Seating Lower Level Bowl: 
For ADA seats located at the top of the lower level (5L, 7L, 11L, 13L 15L, 17L, 19L, 21L 23L, 27L & 29L row X), you may enter 19th Street by the Central Ticket Office  or 9th Avenue by the marquee.  ADA ramps are located throughout the complex from all directions.
Concert Hall Wheelchair Accessible Seating:
For ADA seats located in the ADA section, please enter through front doors or by using the ADA ramp from 11th Avenue entrance.  An elevator will take you to main floor to correct area.  
Click Here to visit our BJCC Accessibility Accommodations Policy Section for more detailed information.  
Smoking Policy: 
In compliance with the City of Birmingham ordinance, we are a smoke free facility.  However the BJCC has designated smoking areas for cigarettes, cigars and vapes for your convenience. See usher for directions.   
Camera Policy: 
See policy stated on event ticket.  Policy may vary from event to event. Cameras with detachable lenses will not be allowed. 
Should You Need Assistance Once You Enter:
     Concert Hall: Guest Services is located in the lobby near the front doors. 
     Legacy Arena: Guest Services is located behind section 8L.
     Exhibition Space & Meeting Rooms:  Look for our Guest Experience Team stationed around the complex for assistance.   


Social Media: 
Have fun and be sure to "check in" @thebjcc on facebook.  Use #bjcc in all posts or photos!    





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