BJCC Refund Inquiry Form
Tickets Purchased at Ticketmaster.com
Applicable event tickets are only refundable through Ticketmaster.com at this moment. As the current developments regarding COVID-19 are affecting events nationally and internationally, Ticketmaster may be experiencing high call/email volumes in the coming days and weeks.
If purchased online from Ticketmaster.com, we suggest customers use the self-service refund button in the Ticketmaster My Account or the Ticketmaster App.
For other event related questions, please visit Ticketmaster Customer Service or call 800-653-8000.
For Tickets Purchased via Third-Party Platforms (StubHub, VIVID Seats, etc.):
Ticketmaster.com is the only verified selling agent for our venue. If you purchased your tickets from one of these platforms, please visit their website's Customer Service departments for more information.
Tickets Purchased at the BJCC Central Ticket Office Using Cash
If you purchased tickets at our Central Ticket Office by using cash, you may obtain a refund by completing our refund form and mailing the tickets to:
P.O. Box 13347
Birmingham, Alabama 35202-3347
Download form here and be sure to complete form and include with original tickets. A check will be processed for the amount and mailed to address written on form.
We suggest using certified mail when using this process. The BJCC will not be responsible for lost or stolen tickets.
Tickets Purchased at the BJCC Central Ticket Office via Credit Card
Please complete form HERE