Security Policy


The BJCC is committed to creating a safe, comfortable, accessible and enjoyable environment. Our Patron Code of Conduct has been established to ensure that your entertainment experience is consistent with that commitment. BJCC staff or representatives may intervene in order to enforce the following prohibited actions and items:
 
Behavior that is unruly, abusive, or illegal
The use of foul or abusive language or gestures
Intoxication or other signs of impairment that leads to irresponsible behavior
Verbal or physical harassment of other guests, entertainers, event personnel and/or BJCC personnel
Failure to follow the instructions of Arena personnel 
Smoking or the use of tobacco products
Interference with the game or event, including the throwing of objects
Sitting in a seat other than one’s ticketed seat
 
Guests who violate the Code of Conduct may be subject to ejection without refund, and to the extent that the conduct constitutes a violation of the law, may be subject to arrest. 
Doors typically open one hour before show time. Please arrive as close to that hour as you can. If you cannot make it to the venue before 30 minutes prior to show, expect a possible delay. We have increased our typical staffing level for events to get each and every person into the building in time for the show. However, we cannot guarantee that will happen if the majority of the crowd arrives at the venue for entry close to show time.
 
METAL DETECTORS
All patrons attending events at the BJCC may be required to walk through magnetometers upon entering the building. More commonly referred to as "walk-through metal detectors," the magnetometers will be located at each entrance, including backstage areas. 
All patrons entering the arena during an event are subject to screening, which varies from event-to-event. Screenings range from visual inspection and bag search to screenings by a metal detector and/or a pat-down search conducted by security personnel. The purpose of the inspection is to detect prohibited items.
 
To help everyone have a positive experience when coming to an event, we ask that you do the following: 
Bring only essential items needed for the event you are attending. 
Leave ALL weapons at home. Weapons may include firearms, pocketknives, pepper spray, and wallet chains. 
No detachable lens cameras will be permitted.
 
The following is a list of items that are prohibited at all BJCC events.
 
ACCESSORIES
Backpacks
Bags/purses larger than 14" x 14"
Chains over 6" in length 
Hula Hoops
Jewelry or belts of any kind containing spikes or studs
Large Umbrellas
Suitcases
 
FOOD & BEVERAGES
Any outside food or beverage
Alcohol
Bota bags or wine skins
Water bottles are not allowed
Illegal drugs (including cannabis)
 
ITEMS
Aerosol cans
Balloons
Beach Balls
Cigarettes or any smoking device including e-cigs or vaporizers
Inflatable Items
Bullhorns/noise makers
Confetti
Ice chests, coolers or thermos containers
Laptops
Laser pointers
Poles (including signs attached to poles)
Professional recording devices for photography, video or audio
Selfie Sticks
Signs/Flags/Banners/Posters/Pamphlets 
Skateboards or roller blades 
Stickers 
Stools or folding chairs
Tablets
Tripods/monopods
Any item too large to fit under a seat 
 
WEAPONS
Fireworks 
Firearms (prohibited by event producers)
All knives
Mace or pepper spray
Any item staff deems dangerous and could be used as a weapon
 
Please Note: Storage lockers are not available on site for prohibited items.
 
Animals except service animals are prohibited.
 
Patrons, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the venues. BJCC does not provide weapon lockers. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Patrons found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. 
 
CONDUCT
All patrons must maintain reasonable and appropriate behavior at all times. Patrons using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected patrons will not receive a refund for their tickets or be compensated in any way for their loss.
Disturbances include, but are not limited to, the following:
Standing on chairs
Drunk and disorderly conduct
Fighting or challenging others to fight
Exposing private body parts
Interference with or delay of the game/event
Violation of BJCC event policies
Violation of the local, state, and federal laws and statues
Igniting and display of flames, i.e. lighters / matches, in the facility bowl
Attempting to enter the field of play, court, stage or backstage areas without permission
Throw, discharge, or launch any liquid substance or objects
Willfully and maliciously disturbing another patron / employee with loud and unreasonable noise
Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
Taunting or using offensive language against the players, referees, or performer
 
FLAGS AND BANNERS
Unless otherwise specified by teams and/or event officials/management, BJCC welcomes patrons bringing small signs, flags, banners, and posters inside the building to show fan support during events.
The following guidelines relate to these items:
Item must be related to event
Item may not be attached to a stick/pole
Item may not be larger than 11" x 17" in dimension
Item may not obstruct any sponsors/advertisers signage
Item may not be hung, attached, or displayed on any part of the building
Item may not contain or display obscene/offensive language and/or pictures, as determined by Arena management
Item may not be constructed or displayed in a manner that mat obstruct the view of other patrons or in any way create a safety hazard for others as determined by Arena management.
 
Patrons are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from BJCC management.
 
MEDICAL
Trained emergency medical technicians (EMT) personnel are available to assist any guest in need at every event. First Aid offices are located on the Main Concourse at Section 7 in Legacy Arena and the lobby of the Concert Hall. In addition, the BJCC is equipped with Automatic External Defibrillators (AED) located in various locations throughout the facility. Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our event staff for assistance.
 

 

Find your seat ticket icon

Got your ticket?
Now find your seat.

view our interactive 3d seating chart

What to do while at the BJCC